Parcel2Go would like to thank you for your patience and continued support over the last few months, in which we have experienced unprecedented parcel volumes and support requests. Our couriers are experiencing some challenges in these extraordinary times with Brexit delays, COVID-19, and the closure of borders.

To meet these challenges, we are working around the clock with our couriers to offer the best possible service in the circumstances and are making ongoing operational amendments to get your shipments delivered efficiently and in a safe manner.

 

 

Current Courier Disruptions 

Many of the recent strains on the network are due to Brexit. With changes in customs processes, additional measures and some border closures, our services are currently experiencing noticeable delays, particularly into Europe. Some international services have even been suspended temporarily. 
 

The following documentation errors commonly result in delays:

 

• Incorrect HS codes 

 

• Incorrect EORI number 

 

• Insufficient description of goods

 

To reduce courier disruptions, we need to work together. Descriptions and codes added to your parcel deliveries need to be as detailed as possible so couriers can ensure your parcel deliveries arrive safely and especially, on time. 

If you are unsure of how to fill out your parcel delivery descriptions- see our Brexit page for more information. 

 

 

Customs Charges Explained

All parcels sent outside the UK are subject to customs charges (duties and taxes). View our Customs Advice for more information.

 

Customs duty is calculated based on:

 

• The value of the item you're sending

• The place of origin

• The type of goods being sent (different items have different duty percentage rates).

 

Commercial Invoices

During the booking process, you will need to complete a commercial invoice. It is your responsibility to make sure the tariff codes you use are correct.

The payment of duties and taxes is typically the responsibility of the receiver. Therefore, it is imperative that you provide contact details for the recipient to avoid any unnecessary delays.

 

 

Are Courier Services Being Removed Due to Delays?

If there are delays in certain countries that are deemed unacceptable, we will be temporarily removing the services from our site until issues are resolved. 

 

Which Courier Services Are Suspended? 
 

• B2C – Services to Europe.

• DHL – All international.

• Nightline – All services.

• Palletways – All services to Europe.

• UPS – All international services.

 

Partially Suspended Services to Europe:

 

• Landmark – All services to Europe (except Germany, Austria, Denmark and Ireland).

• Parcelforce – All services to Europe (except Austria, Denmark, France, Germany, Ireland and Spain).

• Evri International – All services to Spain, Italy, Portugal and Sweden are suspended.

 

Which Countries Are Experiencing Delays? 

 

• Spain 

Services suspended: B2C, DHL, Nightline, Palletways, UPS, Landmark and Parcelforce services suspended. 

 

• Italy 

Services suspended: B2C, DHL, Nightline, Palletways, UPS, Landmark and Parcelforce services suspended. 

 

• Portugal 

Services suspended: B2C, DHL, Nightline, Palletways, UPS, Landmark and Parcelforce services suspended. 

 

• Sweden

Services suspended: B2C, DHL, Nightline, Palletways, UPS, Landmark and Parcelforce services suspended. 

 

• Ireland

Services suspended: B2C, DHL, Nightline, Palletways, Landmark and UPS services suspended. 

 

 

What is Parcel2Go Doing to Resolve These Issues?

The Parcel2Go staff are going to great lengths to ensure we reduce the number of courier disruptions. Our teams have travelled to multiple sorting offices to correct parcel descriptions and codes on hundreds of parcels to help clear backlogs and reduce delays.

We are working tirelessly to ensure your parcel deliveries get to their destination so please be patient with us. 

 

Staying Up to Date 

We will continue to work closely with our couriers to reduce the number of disruptions while following the guidance of Public Health England and the World Health Organisation closely for any changes and or updates.

Our couriers are experienced and have contingency plans in place to minimise any disruptions to collections and deliveries.

If you would like to stay up to date, find our Brexit and COVID-19 updates page for more information. 

We want to thank everyone again for their patience during these tough times.