Relay Courier FAQs

18 March 2025 | Editor's Pick | Most Popular | Parcel Deliveries

Author: Parcel2Go.com

Sending your parcel with Relay is a great way to save money on your eCommerce deliveries.

Got a question about our Relay delivery services? Take a look at our most frequently asked questions below to find out whether Relay is the best courier for you.

What is Relay?

Relay is ideal for small businesses who want to send their orders out quickly and easily.

They’re a dedicated eCommerce courier who specialises in low-cost parcel delivery with optimised shipping routes for fast and reliable shipping.

Companies such as Lookfantastic, Myprotein, and Glossybox trust Relay to deliver their customers’ orders safely and on time.

How Do I Book a Relay Delivery?

At Parcel2Go, you can book a Relay courier through your Smart Send account. Relay delivery is available for selected postcodes only throughout the UK.

How Do I Know if Relay Parcel Delivery Is Available in My Area?

Relay delivery is only available for certain UK postcodes.

To check whether Relay is available in your area, simply enter both your address and your recipients when you get a quote with Smart Send.

What Are the Benefits of the Relay Courier Service?

With prices starting from just £2.19 exc VAT, it’s easy to see why our customers love sending parcels with Relay.

• Streamline your shipping with the UK’s first courier dedicated to eCommerce

• Affordable delivery that will boost your green credentials

• Express delivery within 3 days from drop off

• Next Day delivery available for urgent shipments

• No printer required—just use a QR code

• Efficient final mile distribution with Relay’s hyperlocal network

• Reliable UK and international delivery

• Perfect for sending small parcels up to 2 kg

• Parcel Protection up to the value of £10,000

• Drop your parcel off at one of 2,500 convenient Parcelshops

• Relay parcel tracking on every item

How Do I Send My Parcel With Relay?

There are 2,500 Relay Parcelshops across the UK.

Once you’ve booked your delivery, you can take your parcels to your most convenient drop-off location.

If you want to book a courier collection, you can get a quote for a collection service.

What Services Do Relay Offer on Parcel2go?

Relay offer express delivery which will arrive at its destination within 2-3 days following drop-off.

If your customers want their order sooner, you can choose next day delivery.

Are There Size Limitations for Parcels Sent With Relay?

Relay parcel delivery is perfect for businesses, online sellers, and marketplaces that are sending smaller items.

Relay’s parcel restrictions are:

• Max parcel weight = 2 kg

• Max parcel length = 0.45 m

For those who need to send heavier items, get a quote today.

What Times Do Relay Deliver?

Relay will deliver your parcel during the following hours:

Monday to Sunday: between 8am and 10pm.

Does Relay Deliver on Bank Holidays?

No. Relay doesn’t deliver on Bank Holidays.

Does Relay offer parcel protection?

At Parcel2Go, you can add Parcel Protection to your Relay delivery during the booking process.

We have a two-tier protection option which will show you the best rates for sending your parcel both with or without Parcel Protection.

You can choose to protect your parcel up to the value of £10,000.

Before adding Parcel Protection, check our list of prohibited items. This list also shows which items we cover for loss, not damage, as well as items we carry on a no protection basis.

Want to protect your parcel? Check out our blog on is parcel protection worth it. We think so!

Can I Send Multiple Parcels in One Shipment With Relay?

Relay can be booked exclusively with Smart Send, which is perfect for bulk shipping.

You’ll be able to manage your deliveries from one easy-to-use platform and can use Rule Manager to book your deliveries with Relay.

Can I Schedule a Specific Delivery Date With Relay?

No. Unfortunately, you won’t be able to select a specific delivery date with Relay.

You can choose express delivery that we will deliver in 2-3 days, or next day delivery.

If you need your parcel to be delivered on a specific day of the week, check out our special delivery options.

What Should I Do if I Missed a Relay Delivery?

If you miss your Relay delivery, your courier will attempt to re-deliver it on the second business day. For example, if your delivery was due on Wednesday, Relay will re-attempt your delivery on Friday.

Relay will attempt delivery twice before returning the parcel to the sender.

How Do I Contact Relay Customer Support for Assistance?

If you need support with your Relay order, you can contact our Customer Support via live chat. We’re available 24/7.

We also have lots of articles on our Help Centre which can assist you with your delivery.

How Do I Cancel or Amend a Booking With Relay?

If you notice your parcel details are incorrect before your drop-off or collection, you can make amends in our Help Centre. To edit the address, you’ll need your P2G reference number - you can find this on your confirmation email.

There are also options to re-schedule your collection or update the weight and dimensions of your parcel.

Once your parcel is in transit, there may be options to amend your booking. You can use your email address and P2G reference number to contact our Live Help.

Can I Get Proof of Delivery for My Relay Shipment?

Thousands of customers trust Relay to deliver their parcels safely and on time, but unfortunately, they don’t offer a signed-for service.

If you have a parcel to send that requires a little more peace of mind, you can get a quote for one of our recorded delivery services.