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If you weren’t home when a courier tried to deliver a parcel, don’t worry — you might be able to arrange a redelivery.
Read on to discover how.
What is a redelivery?
A redelivery is when the courier will make another attempt to deliver your parcel. Sometimes a courier might be unable to deliver your parcel to your address. This might be because:
- it was too big for your letterbox,
- there was no-one home to receive it,
- there was no safe place to leave the parcel,
- or a signature was required.
If a courier fails to deliver your parcel on the first attempt, you can usually book a redelivery.
How do I book a redelivery?
How you book a redelivery can vary depending on the courier.
Some couriers will automatically attempt redelivery on the next working day. Others will post a calling card through your letterbox with instructions on how to book your parcel redelivery.
Let's see how redelivery works for some of the couriers we work with at Parcel2Go.
Evri Parcel Redelivery
If you know you won't be home when your Evri parcel is due to arrive, you can request for it to be left in a safe place, or with a neighbour of your choice. All you’ll need to do is enter your 16-digit tracking number and delivery postcode on Evri’s parcel tracking page.
If you miss a delivery, Evri will automatically attempt two further deliveries to your address.
Does Evri charge for redelivery?
Evri will never ask for payment for redelivery by text or email. If you receive a message asking you for money to arrange redelivery of an Evri parcel, it could be a scam.
You can find out more about how you can protect yourself from delivery scams in our parcel delivery scam blog.
DPD Parcel Redelivery
DPD will try to leave your parcel with your neighbour if you’re not in. When you get your delivery notification, you’ll be able to let them know your preferred neighbour to leave your parcel with, or even a safe place at your property.
If you need to book a redelivery, DPD have loads of options for you.
- You can change the delivery date
- Notify them of a safe place at your property
- Arrange for the parcel to be delivered to your neighbours
- Get the parcel dropped off at your local shop
If you’re not in, they’ll leave a card explaining your options. All you’ll need to do is put in your parcel reference number and your postcode to arrange redelivery.
If you know you won't be in when you get your delivery notification, you can arrange to collect your parcel from one of over 6,000 local Pickup shops. They’ll have your parcel ready for you the day after the original delivery date. You’ll just need to take two pieces of ID with you — one photo ID and one with your address on.
Do DPD charge for redelivery?
DPD will never ask for payment for redelivery and would never ask for your bank details for a parcel to be redirected to your address. If you receive a message asking for payment for a DPD parcel to be redelivered, it could be a scam.
Royal Mail Redelivery
If you’re not home when the postie tries to deliver a parcel, they’ll automatically try to deliver it again the next working day. They'll also post a red card through your letterbox with instructions on how to book a redelivery.
- You’ll have the option to book a redelivery online
- You can arrange for redelivery to a local Post Office branch
- You can arrange to collect your item from your local Delivery Office
- You can book a redelivery to another address in your postcode area
Do Royal Mail charge for redelivery?
Royal Mail don’t charge for redelivery. They are happy to arrange free redelivery to your own address, another address in your postcode area, or to your local Post Office branch.
Yodel Parcel Redelivery
If you know you won't be in when your Yodel parcel is due, you can change your delivery while it's on its way. Just enter your parcel number on Yodel's tracking page to see your options.
How do I rearrange my Yodel delivery?
If you were out when Yodel tried to deliver your parcel, they will leave a calling card telling you what to do next.
If you receive an orange calling card:
- Enter the 8-digit number shown on the card and your postcode on their tracking page
- They'll give you options to book a redelivery
If you receive a green calling card:
- The driver’s mobile number will be written on the card
- Call or text the driver’s number to arrange redelivery
- You won’t be able to arrange parcel redelivery on the Yodel tracking page if you have received a green calling card
What if I won’t be available when my parcel is due to be collected?
We know things change.
If you’ve arranged for your parcel to be collected but you won’t be around to hand your parcel to the driver, don’t worry. There are a few options available — take a look at our Help Centre articles for the answers.
