Found it cheaper?

At Parcel2Go, we won't be beaten on price. Our price promise to you means if
you find a comparable service for less, we'll price match it!

 

How it works

To make a price match claim, use the form on this page to let us know the:

 

  • Exact delivery service you've used and who the comparable quote was with.
  • Size, weight and contents of your parcel.
  • Destination of your parcel.

 

Or if you've sent multiple parcels with a service that you've found cheaper elsewhere, email us on pricematch@parcel2go.com. As long as your claim is made within 7 days of booking your parcel delivery, we'll be in touch within 24 hours, Monday - Friday!

 

Submit a claim

 

Conditions & Exclusions

We will price match most comparable services within the UK and around the world, but there are a few T&Cs you should know about before submitting your claim.

 

  • Our Lowest Price Guarantee cannot be used in conjunction with any other Parcel2Go promotion, discount or coupon.
  • Our Lowest Price Guarantee is available on delivery only services and does not include parcel protection.
  • All price matches will be paid by refunding the difference.
  • Parcel2Go reserves the right to accept or reject any price match claims.

 

 

We cannot price match if:

 

  • Your parcel isn't between 1KG and 30KG
  • You have no proof of the competitor price and service provided, such as a timestamped screenshot or website link.
  • The delivery price or service offered is now unavailable.
  • The price quoted is not comparable, for example if one service offers 4 day delivery whilst the other is 2 day delivery.
  • You ask us to match a specific courier service price with the same courier service rather than matching the type of service - we can match the service (for example next day collection), but this may be provided by a different courier.
  • The claim is a contracted price with a courier.
  • The comparable price quoted is due to an offer that is a one-off or limited promotion e.g. site-wide money off or promotional discount.
  • If the claim is made 7 days after the parcel has been purchased.

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