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DX Courier FAQs

14 August 2024 | Editor's Pick | Most Popular | Tips and Guides

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Author: Parcel2Go.com

When it comes to reliable and efficient delivery services, DX stands out as a top choice for many individuals and businesses. At Parcel2Go, we’re committed to providing you with all the information you need to make the most of DX services.

We’ve compiled the most frequently asked questions about DX to help you understand how it works and how you can benefit from it.

Who Are DX Delivery?

Founded in 1970 as the “Document Exchange” for legal document delivery, DX has since expanded to offer a diverse range of delivery services for both businesses and residential addresses across the UK and Ireland.

DX goes beyond just delivering parcels - they provide a competitive edge to their customers through a commitment to excellence and innovation.

What Services Does DX Courier Offer?

With Parcel2Go, you gain access to top DX parcel services for UK delivery. These include:

  • DX 24 - Next working day delivery across the UK

  • DX 48 - Shipping as standard between 1-3 working days.

With DX services, you can send parcels up to 20kg in weight and 2 metres in length - the ideal choice for sending large parcels you can be sure will arrive safely and on time.

How Do I Track My DX Parcel?

Tracking your parcel with DX Courier is simple.

Once you book your parcel, we’ll send you a confirmation email containing a tracking number. To track your parcel, use our tracking tool and enter your reference number. You’ll get real-time updates on your parcel’s location and estimated delivery time.

What Are the Delivery Times for DX Courier?

DX delivery times may vary, but usually your parcel will be delivered before 18:00 pm - Monday to Friday.

To get a more accurate time on your DX delivery time, use our tracking tool to see your delivery window.

Do DX Deliver on Saturdays?

DX does not offer Saturday delivery through Parcel2Go - but don’t worry! We offer a range of weekend services to meet your shipping needs, including timed services if you have a specific arrival time in mind.

How Do I Prepare My Parcel for DX?

Proper packaging ensures your parcel arrives safely and on-time. Follow these steps:

  • Use a sturdy, corrugated box that fits the item snugly.

  • Protect each item with bubble wrap or packing paper.

  • Use packing peanuts or crumpled paper to prevent movement.

  • Use strong packing tape to seal all edges and seams.

  • Ensure the shipping label is clear, with accurate delivery and return addresses.

What Items Are Prohibited by DX?

Certain items cannot be shipped via DX due to safety and legal reasons. These include:

  • Hazardous materials (flammable, toxic, etc.)

  • Perishable goods

  • Cash and high-value items (above insured limits)

  • Live animals

  • Illegal substances

For a full list, see our prohibited items list.

How Do I Book a DX Service?

Booking a DX courier service through Parcel2Go is quick and easy.

Simply get a quote for UK parcel delivery and select the DX service you want to ship with. For more information, see our guide on successfully sending a parcel with Parcel2Go!

What If I Miss a DX Delivery?

If you miss a delivery attempt by DX, don’t worry. DX typically leaves a card with instructions on how to arrange redelivery or collect your parcel from a local depot.

You can also contact our support team to reschedule your delivery to a date and time that suits you.