Customs Declarations
Commercial Invoices
A commercial invoice is a document that contains important information about the items you’re shipping. If your business is based in the UK and sells goods to EU customers, you need to complete and attach commercial invoices to your shipped items.
How Do I Complete a Commercial Invoice?
When you ship with Parcel2Go, this process is really easy! All the documentation you need to complete a commercial invoice is provided at the end of the booking process. We even automatically collect and import description details for you!
All you have to do is:
- Accurately describe the goods you're sending using a commodity code (more on that below!)
- Ensure that the customer’s address and contact details are correct
We’ll send you a copy of the commercial invoice with instructions along with your labels in the order confirmation email – simple!
Our Top Tips:
Providing a local phone number & email address allows customs to easily get in touch with your customers to clear their parcels.
Requirements by Country
The contact details on a commercial invoice may vary depending on the country you’re sending to. We’d recommend checking before you send by using this handy tool:
Choose a Destination
The following countries have specific requests for their commercial invoice. For information on any not listed below, visit a country's government tax and duties website.
Europe
There have been some big changes after Brexit when it comes to shipping to Europe. However, we have made the booking process as user friendly as possible to help you with these changes when booking with us, new requirements include:
EORI numbers - Parcels sent from VAT registered and Non VAT registered companies will be required to add their EORI registered number during the booking process. Simply add your registered number in the correct field during the order process, and our systems will generate this for you on the commercial invoice.
HS Codes - Most couriers now require HS Codes for items sent to Europe, a user friendly tool is now available during the order process to help you get the correct code(s).
From the 1st of July 2021 Vat will apply to all items shipped to Europe that are 'sales', to help with this we have introduced various 'optional' features to help with the process, including:
IOSS registered number - Simply add your IOSS number to shipments sold on digital marketplaces with a value under 150 euros and this will be added to the commercial invoice.
DDP - This option allows the person booking the order to pay the Duties and taxes upfront, making the process smoother at customs as they would not need to contact the receiver for the payment.
For more information on IOSS or DDP please clickhere
Australia
Duties and taxes information available here
French Overseas Territories
Please ensure the correct French territory is selected during the booking process and not France (Mainland). This will enable the commercial invoice to be generated correctly.
Please ensure the correct contact details for the receiver are added during the order process, including a local telephone number for the correct territory.
Please note Duties and Taxes may still be applied by customs to shipments going to French territories.
Iceland
Please ensure the correct contact details for the receiver are added during the order process, including a local telephone number for the correct country.
Please ensure the delivery address is accurate and contains all the correct information.
Iceland is a member of the EFTA countries and Duties and Taxes may be applied.
India
Duties and taxes information available here
Parcels shipped to India must be cleared using a KYC (Know Your Customer) document.
During the booking journey, you will be asked to provide the recipient's PAN number - this is their Vat number/ID card and every resident in India should have one).
If further clearance documentation is required, the receiver will be contacted via email.
Parcel2Go Tip: To avoid any additional delays make sure you include a valid local contact number that the recipient can be contacted on and a working email address that belongs to them.
Israel
Please ensure the correct contact details for the receiver are added during the order process, including a local telephone number for the correct country.
Please ensure the delivery address is accurate and contains all the correct information.
Lichtenstein
Please ensure the correct contact details for the receiver are added during the order process, including a local telephone number for the correct country.
Please ensure the delivery address is accurate and contains all the correct information.
Lichtenstein is a member of the EFTA countries and Duties and Taxes may be applied.
Norway
Please ensure the correct contact details for the receiver are added during the order process, including a local telephone number for the correct country.
Please ensure the delivery address is accurate and contains all the correct information.
Norway is a member of the EFTA countries and Duties and Taxes may be applied.
China
Duties and taxes information available here
China requires the receivers tax ID which is requested during the booking journey.
Local Contact number will help assist with delivery.
Personal belongings can only be shipped up to the value of 1000 Yuan.
Singapore
Please ensure the correct contact details for the receiver are added during the order process, including a local telephone number for the correct country.
Please ensure the delivery address is accurate and contains all the correct information.
Japan
Duties and taxes information available here
Shipments to Japan require a detailed commodity breakdown from shipper with itemised description and values are required.
All shipments require a valid local contact number.
Spanish Overseas Territories
Please ensure the correct Spanish territory (Canary Islands, Ceuta or Melilla) is selected during the booking process and not Spain(Mainland). This will enable the commercial invoice to be generated correctly.
Please ensure the correct contact details for the receiver are added during the order process, including a local telephone number for the correct territory.
You will need to provide a correct ID number (CIF or NIF) for the receiver. Please ensure that the name given during the order is the recipients full name and includes both surnames if double barrelled.
Please note Duties and Taxes may still be applied by customs to shipments going to Spanish territories.
Switzerland
Please ensure the correct contact details for the receiver are added during the order process, including a local telephone number for the correct country.
Please ensure the delivery address is accurate and contains all the correct information.
Switzerland is a member of the EFTA countries and Duties and Taxes may be applied.
UAE
Please ensure the correct contact details for the receiver are added during the order process, including a local telephone number for the correct country.
Please ensure the delivery address is accurate and contains all the correct information.
USA
Duties and taxes information available here
Parcels traveling to the USA may be subject to inspection via the FDA if there are food-based or animal base for example leather items, they may also need more information on certain electrical items.
If this is the case the receiver will be required to provide certain documents.
Here is a link of where to find any documents that you may need:
Canada
Please ensure the correct contact details for the receiver are added during the order process, including a local telephone number for the correct country.
Please ensure the delivery address is accurate and contains all the correct information.
Duties and Taxes applied may be indicated as COD, this is because some couriers pay the customs charges to release the parcel and pass the charge to the customer upon delivery.
Duties and taxes information available here
South Africa
Duties and taxes information available here
South Africa requires the receivers tax ID which is requested during the booking journey.
If you are shipping any form of paperwork/documentation, when completing the customs details please ensure you state the reason for export as 'Documents'. It is recommended documents be of a minimal value to be under the South African low value threshold of ZAR 500.00.
Commercial Invoice Top Tips
The best way to avoid shipping delays and to navigate customs without any headaches is to make sure your commercial invoice is completed.
We’ve put together this list of top tips to help you every step of the way!
Describe clearly what you’re shipping. Let customs authorities know exactly what’s in your parcel. The description should explain what you’re sending, what the goods are made of and - if applicable – what they’re used for. Remember to include all items you’re sending in the description.
A Good Description: 'Dog statuette, made from oak, ornamental.'
A Bad Description: 'Gift' or 'Carpet' are too vague and are likely to be flagged by customs to investigate and cause delays.
If customs question your valuation, it could cause delays and penalties. Make sure to list the value of the goods in the currency you specify on the invoice.
Our Top Tips:
Even if your business is sending a sample, add the value of production costs.
Make sure to clearly state where the goods you’re shipping were manufactured. Remember that 'country of origin' can be different to where goods are shipped from.
Our Top Tips:
'Country of origin' information is important to include as you may have to pay addtional duties and/ or taxes, depending where your goods orginated.
Commodity/HS Codes
Here's What You Need to Know
- If your business sends parcels to customers outside of Great Britain, some services may ask for a commodity code. These are also known as tariff code or a HS code (Harmonized System).
- These codes are used to identify the item(s) so border officials can check they’re safe and legal, and calculate any duties owed. Using the correct HS code can prevent unnecessary delays to your parcel.
- HS Codes can be anything from six to a twelve digit number, but don’t worry – looking up and classifying goods is really easy on Parcel2Go!
Our Top Tips:
When it comes to describing your goods for customs, a HS code alone isn’t enough. You also need to provide a complete description of your goods on your commercial invoice. See the Commercial Invoice Top Tips above.
Click the button below to see how our tool* works when finding your Commondity Code.
Make sure the items you're sending adhere to your prohibited and restricted items list*.
View Prohibited Items* You will find the above tools within the order journey to assit you in sending your items.
How to Classify Goods on Parcel2Go
It is your responsibility to make sure your items have the correct HS code attached. On Parcel2Go, HS code look-up is a fully intergrated part of the order journey, so it’s really easy to classify the goods you’re sending!
Under the parcel description section, within the order journey, our system displays the top 6 common HS codes. As long as your item falls into one of these categories you will be able to quickly review and select the right code for your item.
For example, if you’re sending a common item – such as a 'book' or 'trainers' your goods can be classified in a few clicks.
How to Manually Select Your HS Code on Parcel2Go
In the following scenario imagine your business has sold a 'Hand-made wooden dog statuette' to a customer in France. Here are the steps you would take to make sure you have the correct HS code.
Step 1
Step 1
Before you arrive at the Customs Details page, within the order process, you're asked to describe the parcel contents in a few words. You enter 'Hand-made dog statuette, made from oak, ornamental'.
The description is brought through to the Customs Details page and will be used to suggest potential codes.
Step 2
Step 2
Under the Parcel Description section you will find several pre-populated suggestions.
There are 12 categories to choose from, click on 'Show More' to see all of these.
The statuette you’re sending doesn’t seem to fall info any of the categories so you go ahead and clock on 'Other'. At this point you can also click on 'Enter Manually'.
Step 3
Step 3
If you are already familiar with HS codes and you know the correct code you can enter this manually in the Tariff Code field provided.
Otherwise click on 'Browse for Code' to search through the database of codes.
Step 4
Step 4
When the pop-up shows, you will see the full list of categories available. You will need to browse these and the sub-categories to find the closest match to your item. The descriptions here are being pulled through from the UK Government database.
Remember: HS Codes are used to identify an item within a box. So therefore the code needs to represent what the item is made from, in this case it’s wood.
Looking at the pop-up there are two possible matches:
- 'Wood and Articles of Wood...'
- 'Works of Art, Collectors' Pieces and Antiques'
Step 5
Step 5
Option 1:
Upon clicking 'Wood and Articles of Wood…' (44-66) you can see that none of the sub-categories makes sense for the wooden statuette you’re shipping, so you 'Start Again'.
Option 2:
Click on the Works of 'Art, Collectors’ Pieces and Antiques' (97) category. Browsing the sub-categories here looks like you can find a relevant option.
You settle on 'Sculptures and statuary: original, in any material' as you’re sending a handmade (original) statuette (statuary), made from oak (any material)
Step 6
Step 6
Once you’re happy with the chosen code select 'Use This Code', which automatically populates your code in the form field. With your goods successfully classified, you’re free to continue with the booking journey – easy!
Prohibited Items:
The following items (or any item similar in description or content) cannot be carried on any service.
Any person sending such an item may be subject to their order being cancelled without notice:
- Animals Or Organisms Of Any Form
- Any Perishable Goods Or Perishable Food
- Batteries And Items Containing Built In Batteries
- Biological Samples
- Ceramic And Porcelain - Ceramic And Porcelain Items Of Any Kind Are Prohibited (OCS)
- Compressed Air & Empty Cylinders
- Cosmetics
- Covid Tests (FedEx Express, FedEx UK, TNT)
- Drugs, Medication, Prescriptions, Tobacco And Tobacco Products
- Food Items - (All Food Items, Including Non Perishable Are Prohibited). (Landmark)
- Food Of Any Kind
- Food Of Any Kind (Including None Perishable) (OCS)
- Glass (OCS)
- Hand Sanitiser (FedEx Express, FedEx UK, TNT)
- Hazardous Goods Including Aerosol, Asbestos, Explosives, Fire Extinguishers, Lighters Including New, Used And Empty, Fireworks And Christmas Crackers. Items Containing Alcohol, Flammable Or Explosive Substances.
- Illegal Goods - Including Any Items Considered Illegal In Either The Exporting Or Importing Country.
- Large Vehicle Parts - Including Vehicle Panels, Spoilers, Doors Or Engines, Any Car Parts Containing Oil Or Liquids Or Items Related To
- Lighters And Refills Containing Flammable Liquid Or Gas (Including New, Used And Empty Butane, Petrol Cigar And Cigarette Lighters). (Parcelforce)
- Liquids, Creams, Oils, Wax Or Gels
- Medical Equipment
- Monetary/Currency Including Cash, Credit Cards, Debit Cards, Coins, Cheques, Stamps (Unless Franked) And Any Financial Documents.
- Paint (FedEx Express, FedEx UK, TNT)
- Perfume (FedEx Express, FedEx UK, TNT, UPS)
- Personal Effects (Suitcases Or Personal Belongings) (DPD)
- Personal Identification Documentation, Like A Passport, ID Card Or Driving Licence
- Poisonous, Toxic Liquids, Solids Or Gases Including Pesticides
- Radioactive Materials
- Weapons - Including Replicas Or Ammunition
- White Goods Including Cooker Hoods Or Hot Tubs
- Wood And Wooden Items (Items Made Out Of Wood)
Items Protected For Loss Only:
The services provided to us by the couriers will send the following items, however, they will not protect for any damage.
If the item is lost within their network they will refund the cost of the carriage and the items value (Parcel protection must be taken out for any loss to be claimed)
- Antiques
- Any Type Of Wooden Flooring Including Laminate
- Coffee Machines, Coffee Grinders, Coffee Roasters
- Cycles, Bicycles, Unicycles, Tricycles. - maximum Parcel Protection value for lost items is £1,000.
- Electrical Appliances - Such As Cameras, Monitors, Computers, Drones, Tvs Or Items Related To
- Fishing Rods
- Furniture
- Knitting Machines Or Sewing Machines
- Models, Kits
- Musical Instruments Including Amplifiers, Speakers Or Turntables. All Musical Instruments Must Be Sent In A Hard Case And Boxed - maximum Parcel Protection value for lost items is £1,000.
- Suitcase - A Suitcase Will Not Be Protected If This Is Used As Packaging For Internal Items.
- Surfboards
- Telescopes Or Microscopes
- Wall Decor Items Including Canvas Prints, Clocks, Framed Pictures, Pictures, Posters, Prints, Paintings
No Protection items:
The following items (or any item similar in description or content) can only be carried on a no-protection basis on any service.
Any person sending such an item does so at their own risk:
- Ceramics / Porcelain / China / Stone / Granite / Marble
- Glass Items Of Any Type - Including Glassware, Crystal, Bulbs, Screens, Fiberglass, Fish Tanks, Mirrors, Spectacles, Windows, Perspex
- Packaging - Including The Box, Media Packaging, Suitcases Used As Packaging
- Precious Metals And Stones - Including Gold, Silver, Gems, Diamond - Including In Jewellery Form
- Small Vehicle Parts Including Headlights, Taillights, Gearboxes
- Watches