How to track your EKM parcels

Stay updated with your EKM commerce orders through our EKM tracking platofrm. By entering your tracking number you can access real-time EKM parcel information. If you are a seller that has dispatched parcels through Parcel2Go, our free tracking feature can be used for detailed insight into your EKM delivery status.

Our SmartSend platform ffortlessly merges with EKM parcel deliveries, streamlining your shipping process. Upon integration, SmartSend can directly pull data of sold items from EKM, bypassing the need for manual tracking number inputs. Sellers are empowered to compare courier prices at a glance, select their service of choice, and pay for postage right through SmartSend, streamlining EKM package tracking. This convenience in tracking EKM delivery aids sellers in consistently delivering excellent customer service. Plus, take advantage of free EKM parcel tracking as a standard feature when you book through Parcel2Go.

EKM Order Tracking Steps

EKM parcel tracking typically goes through several stages from the moment an order is placed to when it's delivered. Here are the common steps:

1. Order Confirmation: When a customer places an order on an EKM platform, they receive an order confirmation email, indicating that the seller has received the order.

2. Preparation for Dispatch: The seller prepares the product for shipping. This stage involves securely packaging the item and attaching all necessary shipping labels, including the tracking number if applicable.

3. Item Dispatched: The seller then hands over the package to their chosen courier service. The tracking information, if provided, is updated to show that the item has been dispatched.

4. In Transit: This stage includes all steps the package takes while it is being transported to the customer. It may leave the original shipping facility, arrive at and depart from sorting facilities, get loaded onto delivery vehicles, among other steps. The tracking system updates after each of these steps to provide real-time information on the package's journey.

5. Out for Delivery: When the package is on the delivery vehicle and expected to be delivered that day, the status updates to "out for delivery".

6. Delivered: This is the final stage, where the package is successfully delivered to the customer's specified address. The tracking status will change to 'delivered', indicating the completion of the delivery process.

7. Failed/Attempted Delivery: In cases where the courier is unable to deliver the package for any reason, the tracking status might show "attempted delivery" or "delivery failed". The package might be held at a local delivery center or post office, and a re-delivery might be attempted.

Please be aware that specific tracking stages may vary based on the shipping carrier and the specific route the package takes. Typically, buyers can check the tracking status of their EKM orders by visiting the "Order History" or equivalent section of their EKM account and clicking on the tracking number.