How to track your BigCommerce Parcel

Track your BigCommerce parcels through our SmartSend service. After logging into your BigCommerce admin panel, navigate to "Orders" and select the specific order you're interested in. In the order's details, you'll find a section titled "Shipping Address" where the tracking number is entered when the order is marked as shipped.

Parcel2Go's SmartSend solution integrates efficiently with BigCommerce shipping, simplifying different steps in the shipping process. Upon linkage, SmartSend is capable of importing details of sold items directly from BigCommerce. This eliminates the need for manual data entry, enabling sellers to promptly compare courier quotes, select their service of choice, and directly manage postage costs via SmartSend. With this integration, we elevate BigCommerce shipping tracking, ensuring a seamless process for both sellers and customers. Experience free BigCommerce order tracking as standard when you book through Parcel2Go, and explore the benefits of our BigCommerce delivery integration service, SmartSend, today!"

BigCommerce Order Tracking Steps

BigCommerce parcel tracking typically goes through several stages from the moment an order is placed to when it's delivered. Here are the common steps:

1. Order Confirmation: Once a customer places an order on a BigCommerce store, they will receive an order confirmation email. This communication indicates the seller has received the order.

2. Preparation for Dispatch: The seller prepares the product for shipping, which includes packaging the item securely and attaching all necessary shipping labels, inclusive of the tracking number.

3. Item Dispatched: The seller hands over the package to their chosen shipping carrier, and the tracking system updates to show that the package is on its way.

4. In Transit: This stage encompasses all the steps taken while the package is being transported to the buyer, such as departure from the shipping facility, arrival at sorting facilities, and loading onto delivery vehicles. The tracking system is updated after each of these steps to provide real-time tracking information.

5. Out for Delivery: This update shows when the package is on the delivery vehicle and is expected to be delivered that day.

6. Delivered: The final stage, where the package is successfully delivered to the customer's specified address. The tracking status will update to 'delivered'.

7. Failed/Attempted Delivery: If the carrier attempted to deliver the package but was unsuccessful, the tracking status may show "attempted delivery" or "delivery failed." The package might be held at a local post office or delivery center, or a re-delivery might be scheduled.

Remember, by integrating BigCommerce with Parcel2Go's Smart Send platform, these steps can be monitored, making the order tracking process straightforward and efficient for both sellers and customers.