Shein allows customers to return items within 45 days of purchase. The first return label from each order is free, but subsequent returns incur a fee. Non-returnable items include bodysuits, lingerie, swimwear, jewellery, and beauty products. Always check Shein’s returns policy on their website before sending items back.
To return items to Shein, log in to your account and navigate to 'My Orders'. Select the items you wish to return, choose the return method, and print the return label or use the provided QR code. Pack your items securely and drop them off at a post office, EVRI, or InPost locker.
The first return from each order is free. For subsequent returns, a £2.50 fee is deducted from your refund. Ensure you use a trackable shipping service to avoid any issues.
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Shein returns typically take 5 business days to process once received. Refunds to credit/debit cards may take an additional 5-10 business days.
The first return from each order is free. For subsequent returns, a £2.50 fee is deducted from your refund.
For hygiene reasons, swimwear cannot be returned. Other products that cannot be returned include: bodysuits, lingerie, pyjamas, cosmetics, jewellery and accessories.