Quiz offers a 14-day return policy for both online and in-store purchases. Items must be in an unused condition to qualify for a full refund. Always check Quiz’s returns policy on their website before sending items back.
To return items to Quiz, log in to your account and navigate to the 'My Orders' section. Select the order you wish to return, click on 'Return Item(s)', and follow the provided instructions. Pack your items securely and include the return slip before sending them back.
Returns are free when returning to the Quiz store. Find your nearest Quiz store here. If you wish to do an online return, a charge of £1.99 will be deducted from your final amount.
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If you wish to return any of your items free of charge, then Quiz stand alone stores will be happy to accept your returns for a refund in store. If you wish to return online, a charge of £1.99 per parcel will be deducted from your final refund amount.
Quiz aims to process refunds as quickly as possible, but allow for at least 7-10 days after they receive your returned items at their warehouse. You will receive an email confirming the refund and the original order value with the refunded amount.
Yes, you can return online purchases to any Quiz store for free. Find your nearest Quiz store here.