New Look Returns Policy
New Look offers a 28-day return policy for most items purchased online or in-store in the UK. Items must be returned within this timeframe for a full refund to the original payment method. All returned items must be unworn, in their original condition, and in their original packaging. Always check New Look’s returns policy before sending items back to ensure you have the most current information.
How to Send a New Look Return
Returning items to New Look is straightforward. Start by logging into your New Look account and navigating to the 'My Orders' section. Select the order you wish to return and follow the provided instructions to create a return. New Look offers several return options, including dropping off at New Look stores, using services like InPost or Yodel, or mailing back through Royal Mail. Ensure your items are unused and in their original condition, then pack them securely. Include your order number in the parcel if you're not using the original packaging.
New Look Return Cost
Returns to New Look are free when you drop off items at New Look stores. If you use drop off services like InPost, Yodel, or Royal Mail, a fee of £2.50 will apply. Always use a trackable shipping service to avoid any issues, as New Look is not responsible for items lost in transit.
Why Choose Parcel2Go for Returns
With free returns becoming less common, Parcel2Go offers a cost-effective solution for sending back items. We provide the cheapest parcel shipping rates in the UK, backed by a range of trusted couriers to ensure your return process is smooth and affordable.
Simply get a free quote, select the best delivery service, enter the addresses accurately, and book your collection or drop-off. Plus, you can track your parcel’s journey for free, giving you peace of mind.
Parcel2Go makes returns easy, affordable, and reliable, ensuring your items reach their retailer without hassle. Choose Parcel2Go for a stress-free returns experience.
Return an item from major UK retailers including:
We offer returns from all major retailers including the following. Please check the individual retailers returns policy before booking:
Frequently Asked Questions
How to return to New Look?
Log into your New Look account and go to the 'My Orders' section. Select the order you want to return and follow the instructions. Pack your items securely in the original packaging or a suitable alternative, ensuring they are in original condition. You can return items by dropping them off at any New Look store for free.
Are New Look returns free?
Returns to New Look are free when you drop off items at New Look stores. If you use services like InPost, Yodel, or Royal Mail, a fee of £2.50 applies.
Can you return New Look sale items?
Yes, you can return sale items to New Look within 28 days of purchase, provided they are unworn and in original condition.