Mint Velvet offers a 28-day return policy for both online and in-store purchases. Items must be returned in their original condition and packaging to qualify for a full refund. Always check Mint Velvet’s returns policy on their website before sending items back.
To return items to Mint Velvet, log in to your account and navigate to the 'My Orders' section. Select the order you wish to return, click on 'Return Item(s)', and follow the provided instructions. Pack your items securely and include the return slip before sending them back.
Returns in the UK are free when using the Mint Velvet return portal. For other methods, you may need to cover the shipping costs. Use a trackable shipping service to avoid any issues.
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Yes, Mint Velvet returns are free. Request a return using Mint Velvet’s Returns portal and select your preferred return method.
Mint Velvet returns typically take up to 10 working days to process once received at the warehouse. Customers will be notified as soon as the refund has been processed.
No, a receipt or proof of purchase is required to return items to Mint Velvet.